They threw a party, but no one came
European Consumer Day 2010 fell on March 15. Did you notice?
The EESC –that’s the European Economic and Social Committee, “a bridge between Europe and organised civil society”– marked the day with an event, held in Madrid, on enforcement of consumers’ rights.
A few days later, in Brussels, the European Union hosted a two-day European Consumer Summit.
This week, the European Commission released the third edition of the Consumer Markets Scoreboard, which benchmarks and tracks national consumer behaviors and the realization of the common market.
As reported in yesterday’s Financial Times, the European Commission has decided to reconsider an initiative to make it easier for consumers to claim damages for losses suffered from anti-competitive conduct. The initiative will not become law any time soon; the Commission will instead renew consultations with stakeholders.
John Dalli, the freshly seated European Commissioner for Health and Consumer Policy from Malta, duly notes consumer frustration with retail banking, electric utilities, and rental cars. For good order’s sake, Dalli also talks about “urban transport” and “green energy”. At the top of Dalli’s agenda is something he calls “Web 3.0″, which seems to be crossborder sales done over the Internet.
All of this matters to consumers, but none of it is compelling. Mr. Dalli lacks conviction, political will, or legislative ambition today. An advocate for neither consumers nor business, the Commissioner seems content to preside over a formidable institutional machine left to idle. The lost opportunity is colossal.
